Updated April 2026:

Online Ordering Policy:

When placing an online order, please allow a minimum of 7-10 business days for order processing. Very rarely will your order be available for pick up the same day it was ordered. We do all of our embroidery and screen printing in house, and do our best to keep stock of most items, but we have no control over product availability or shipping time for clothing that has to be ordered from our manufacturer.

• Online orders for in-store pick up will be notified when your order is ready via the number provided at checkout and via email. Please make sure the number you provide is correct, in-service and with a mailbox able to receive voicemails.
• Online orders with request to be shipped will be notified via the email provided when your order is sent out. Tracking will be provided to the email submitted during checkout.
• We will do our best to keep you updated on the status of your order but if you have any questions, feel free to call our store at (585) 654-7522. If we are busy with customers and unable to answer the phone at that time, please leave a detailed message and we will return your call as soon as possible but not necessarily the same day.

Return/Exchange/Cancellation Policy:

Returns with Receipt:

Returns will be accepted within 30 days of purchase for the original form of payment or store credit. Product must be in new, original condition. Tags must be attached and product cannot be washed, worn or altered.

• Items NOT eligible for return:
  • Pants/shorts/skirts that have been monogrammed with school initials
  • Clothing that has been washed, altered, is stained, shows signs of wear or no longer has tags attached
  • Items that have been personalized with anything other than the designated school logo (ie: personal names or initials)
  • Brands or products we no longer carry in our store or for schools we no longer provide uniforms for

Returns without Receipt:

Returns without receipt will be honored for store credit at the lowest sale price.

• Items NOT eligible for return:
  • Pants/shorts/skirts that have been monogrammed with school initials
  • Clothing that has been washed, altered, is stained, shows signs of wear or no longer has tags attached
  • Items that have been personalized with anything other than the designated school logo (ie: personal names or initials)
  • Brands or products we no longer carry in our store or for schools we no longer provide uniforms for

Exchanges:

Products can be exchanged for size, color or for an item of equal value. If there is a price discrepancy, customer will be given store credit for the remaining amount or will be responsible for paying the difference.

• Items NOT eligible for exchange:
  • Pants/shorts/skirts that have been monogrammed with school initials
  • Clothing that has been washed, altered, is stained, shows signs of wear or no longer has tags attached
  • Items that have been personalized with anything other than the designated school logo (ie: personal names or initials)
  • Brands or products we no longer carry in our store or for schools we no longer provide uniforms for

Order Cancellation:

All orders need to be picked up in a timely manner. While we understand it may not be possible to pick up your order the day or even week you are notified, we cannot hold your order indefinitely.

• If you would like to cancel your order, you may do so in store or by phone.
  • Cancellations within 30 days of fulfilled orders being placed will receive full refund in the payment form used to purchase.
  • Cancellations after 30 days but before 6 months of fulfilled order being placed will receive store credit or exchange of equal value.
• Orders that have been abandoned for 6 months+ after notification of your order being ready will be cancelled without refund, exchange or store credit.
• Fulfilled orders that have been personalized with your name or in a way that makes it unsellable to another customer or is an item that has been discontinued by your school are not allowed to be cancelled for refund or store credit.

Layaway Policy:

We do offer layaway services for in-store orders. A minimum of 10% of your order total is required as a deposit. The entire order must be paid off within 60 days from the date the order was placed. We do not allow partial order pick-ups. You will be notified when your layaway is near expiration, but any orders not paid off within 60 days will be cancelled and the 10% deposit will be forfeited. Any additional payment onto the order will be refunded as store credit.

If you choose to cancel your layaway order:

• Within 0-14 days of order placement will receive full deposit back in original payment method.
• Within 15-30 days of order placement will receive full deposit back as store credit.
• Within 31-60 days of order placement will result in loss of the 10% deposit. Any additional payment onto the order will be refunded as store credit.